Rivel insights
Banking Research Insights
Explore the latest research, analysis and ideas helping banks and credit unions stay ahead in a changing market.
Latest insights
Commercial Banking Building trust: the key to successful commercial banking relationships
In today's dynamic business environment, where companies focus intensely on operations and growth, the support of a reliable commercial banker has become increasingly vital…
Research & Strategy Beyond the data: why face-to-face research matters for banks
Are you truly connecting with your local customers? In today's digital age, banks and credit unions rely heavily on data analytics to understand their markets.
Digital & Competition Digital and fintech challengers: redefining the banking landscape
In an era where technology is transforming every aspect of our lives, the banking industry is no exception.
Research & Strategy Strategic planning: a roadmap for success in banking
In the ever-evolving financial services industry, strategic planning is essential for banks and credit unions to stay competitive and meet the needs of their customers and…
Branch Strategy Branch banking is not dead
The number of online-only banks has been rising for years to lure customers away from traditional brick-and-mortar institutions.
Commercial Banking Simple steps for commercial banks to bring in new customers
Commercial banks have a crucial economic role by providing financial services to small and large businesses.
Loyalty & Retention Share of wallet for banks at risk from invisible attrition
Alternative financial providers are gaining popularity among consumers and small businesses, impacting the growth potential of banks and credit unions.
Digital & Competition Online strategies for community banks to beat the competition
It’s no easy feat for community banks and credit unions to thrive online since they must contend with big banks and smaller financial institutions in their area.
Loyalty & Retention How banks can improve customer loyalty
You can achieve greater success by improving customer loyalty. Yet it can be especially difficult for banks in the digital age.
Brand & Reputation How to run a bank brand analysis
Your bank's brand is one of its most valuable assets. It can impact everything from the bank's ability to attract new customers to the interest rates it must pay to attract…
Branch Strategy Improving branch quality
Banks are looking for ways to improve branch quality to attract more banking customers and retain existing customers.
Commercial Banking More than just a lender
The tidal wave of bank switching has continued among US businesses even as the pandemic has ebbed.